1ACCEPTANCE OF TERMS
Welcome to ADNETLABS These Terms and Conditions (“Terms”) set out the rules governing your access to and use of the Company’s digital applications, websites, and related services (“Service” or “Product”).
The Service is operated by UAB "Medical Score" (company code 305445861, with its registered office at J. Žemgulio g. 46, LT-35239 Panevėžys, the Republic of Lithuania, and registered with the Register of Legal Entities of the Republic of Lithuania) and distributed on the Product's webpage, Apple App Store and Google Play Store.
References in these Terms to “Company”, “we”, “us”, or “our” include these entities, their affiliates, representatives, and authorized partners. References to “you” or “User” refer to any individual accessing or using the Service.
These Terms constitute a legally binding agreement between you and the Company. By downloading, installing, accessing, or otherwise using the Service on any platform, you declare and warrant that:
you accept these Terms in their entirety; and
you are at least 18 years old and have the legal capacity to enter into binding agreements.
If you use the Service without creating an account, your continued use will be considered your acceptance of these Terms.
If you do not agree with any part of these Terms, you must not use the Service.
Please also review our Privacy Policy, which explains how we collect, process, and protect personal data. The Privacy Policy, along with any additional guidelines or supplemental terms made available within the Service, forms an integral part of these Terms.
For the avoidance of doubt, the specific pricing, billing cycles, automatic renewal conditions, and refund policies governing your subscription are set forth in a separate, dedicated document titled "Subscription Terms". By purchasing a subscription or accessing premium features within the Service, you acknowledge that you have read, understood, and agreed to be bound by the terms contained within that separate Subscription Terms document, which is hereby incorporated into these main Terms and Conditions by reference.
Any translation of these Terms is provided for convenience only. In the event of any inconsistency, the English language version shall prevail.
Depending on your location, you may have rights under applicable local laws that cannot be waived. Nothing in this Agreement limits any such rights under those laws.
2
CHANGES TO THE TERMS
We may modify these Terms from time to time to reflect changes in our Service, business practices, or applicable law, to implement technical updates or security patches, adapt to changes in market conditions or introduce new functionalities, etc.
If the changes materially affect your rights or your use of the Service, we will notify you in advance using a reasonable method, such as email, in-app notification, or a message on our website.
Minor changes that do not materially affect your rights or obligations may take effect immediately without prior notice. The “Last Updated” date at the end of these Terms will always reflect the latest version.
Your continued use of the Service after the updated Terms take effect indicates your acceptance of the revised Terms.
If you do not agree to the updated Terms, you must stop using the Service and cancel any active Subscription before the updated Terms take effect.
3
PROFILE REGISTRATION
Certain features of the Service may require you to create a user profile (“Profile”) and provide information as prompted during the registration process.
By creating a Profile, you confirm that:
all information you submit is accurate, complete, and provided in good faith; and
you will keep such information up to date at all times.
You are responsible for ensuring that your use of the Service is lawful and compliant with these Terms. If the information you provide is inaccurate, incomplete, misleading, or outdated, the Service may not function correctly, and we may be unable to communicate important information to you.
The Service is intended only for individuals who are at least 18 years old. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding agreements.
We reserve the right to suspend or terminate your Profile, or restrict your access to the Service, at any time and without liability, if we have reason to believe that you have provided false, inaccurate, or incomplete information, or have otherwise violated these Terms or applicable laws.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Profile. You agree to notify us immediately if you suspect any unauthorized access, use, or security breach. We are not liable for any loss or damage arising from your failure to safeguard your Profile credentials.
4
SERVICE
All text, graphics, images, logos, icons, interfaces, compilations (i.e. the collection and arrangement of information), software, and other materials made available through the Service (together, the “Content”) are owned by the Company or its licensors and are protected by intellectual property and other applicable laws.
We and our licensors reserve all rights in and to the Content and the Service. Except as expressly allowed in these Terms, you are not permitted to copy, reproduce, modify, adapt, translate, create derivative works from, distribute, sell, license, publicly display, publish, decompile, reverse engineer, disassemble, or otherwise exploit any part of the Service or Content.
Subject to your continued compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence (without the right to sublicense) to:
access and use the Service solely for your personal, non-commercial purposes; and
download, install, and use the app on a compatible mobile device owned or controlled by you, solely for your personal, non-commercial use.
The information and materials you submit or upload through the Service, including text, notes, messages, images, and other materials, whether shared publicly or privately (“User Content”), remain your intellectual property. We do not claim ownership of the copyright in your User Content.
By providing User Content through the Service, you grant us a licence to use such User Content as is reasonably necessary to operate, maintain, improve, and provide the Service and as further described in these Terms and in the Privacy Policy. We may retain copies of your registration details and User Content for these purposes and to comply with our legal obligations.
You agree that your use of the Service will at all times:
comply with these Terms and all applicable laws and regulations; and
not infringe or violate the rights (including intellectual property, privacy, or other rights) of any third party or breach any contractual or legal duty you owe to others.
You are solely responsible for obtaining, maintaining, and paying for all hardware, software, internet access, mobile data, and other services required to access and use the Service.
We may introduce, change, or remove features, functionalities, or other elements of the Service at any time. This applies to both free and paid parts of the Service. To the extent permitted by law, we will not be liable for any modification, suspension, or discontinuation of any part of the Service. If such changes negatively affect your use of the Service, you may stop using the Service and cancel your subscription at any time.
Your access to and use of the Service is at your own risk. Except where prohibited by applicable law, we are not responsible for:
any damage to your device, systems, or data;
any loss of data; or
any injury or other harm (including bodily harm), arising out of or in connection with your use of, or reliance on, the Service or any information made available through it.
We are not obliged to provide any particular level or type of customer support. However, we may choose to offer support or assistance from time to time at our discretion. Any such support is provided “as is” and may be modified or withdrawn at any time.
5
APP STORES, THIRD PARTY CONTENT, OTHER USERS
Your access to and use of the Service may depend on the app store or platform from which you downloaded the app (such as the Apple App Store or Google Play Store) (“App Stores”). You acknowledge and agree that:
your use of the Service is also governed by the terms and conditions or policies of the applicable App Stores;
you are solely responsible for complying with any such terms and for paying any associated fees charged by the App Stores; and
the App Stores are third-party beneficiaries of these Terms and may enforce their provisions as they relate to their rights.
The Service may include links to third-party websites, services, or advertisements (“Third-Party Content”). We do not control, endorse, or assume responsibility for any Third-Party Content, including its accuracy, reliability, legality, or any products or services offered through it. You acknowledge and agree that:
your interactions with third parties, including any purchases or transactions, are solely between you and the applicable third party;
you assume all risks associated with accessing or using any Third-Party Content; and
we are not liable for any loss or damage arising from your dealings with third parties.
The Service may allow users to submit, upload, post, or share their User Content. Each user is solely responsible for any User Content they provide. We do not routinely screen or control User Content and therefore cannot guarantee its accuracy, quality, or suitability. Your interactions with other users are at your own risk, and you agree that we are not responsible or liable for:
any content posted or shared by other users;
any behaviour or conduct of other users, whether through the Service or offline; or
any disputes that arise between you and other users.
By using the Service, you release us and our officers, employees, affiliates, agents, and successors from any and all claims, demands, losses, damages, or actions of any kind, known or unknown, that arise from or relate to:
interactions with App Stores;
the display or use of Third-Party Content; and
interactions or content shared by other users.
6
SUBSCRIPTION TERMS
The Company offers various premium features, digital content, and coaching services on a recurring subscription basis. By purchasing a subscription, you agree to pay the specified recurring fee (plus any applicable taxes) associated with your selected plan. Your subscription will automatically renew at the end of each billing cycle (e.g. monthly or annually) unless you cancel it prior to the renewal date using the cancellation mechanisms provided within the Service which is detailed in a separate dedicated document called "Subscription Terms".
Please note that this section provides only a general overview of our subscription model. The specific pricing, detailed billing cycles, automatic renewal conditions, trial periods, and refund policies are governed entirely by a separate, dedicated document titled "Subscription Terms". By initiating any purchase or trial, you acknowledge that you have read, understood, and agreed to be bound by the terms contained within that separate "Subscription Terms" document, which is hereby fully incorporated into these main Terms and Conditions by reference.
Right of Withdrawal (EEA, UK, Switzerland)
If you are a consumer residing in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the right to withdraw from your Subscription purchase within 14 days of the date of purchase, without giving any reason. However, when you make a purchase of a single item of digital content (such as a video recording or a pdf file) you expressly agree that such content is made available to you immediately and you, therefore, lose your right of withdrawal and will not be eligible for a refund.
If you choose to provide your explicit consent at checkout for the immediate supply of the Service, you acknowledge that you waive your statutory 14-day right of withdrawal upon accessing the digital content or features. In such cases, you will not be eligible for a refund once performance has begun. If you do not provide this explicit consent, your 14-day right of withdrawal remains fully intact for a refund, provided you have not accessed or utilized the Service.
To exercise your withdrawal right, you must notify us at the contact information provided below. A model withdrawal form is available upon request.
Subject:
To: help@adnetlabs.com
Subject: Withdrawal from subscription
I hereby give notice that I withdraw from my contract for the following service:
Ordered on: [date]
Email address of the User:
Date:
Signature of consumer (if submitted on paper).
7
SPECIAL DISCLAIMERS
Not a Medical Advice
The Service, including any content, assessments, guidance, or recommendations provided within or through it, does not constitute and is not intended to constitute medical advice, diagnosis, treatment, therapy, or any form of professional healthcare or clinical service. The Service is provided for general informational, educational, and self-guided wellness purposes only.
The Service is not a medical device and is not designed or intended to detect, prevent, diagnose, monitor, treat, or cure any physical or mental health condition, illness, injury, or disease. Neither the Service nor any content within it has been reviewed, evaluated, or approved by any medical device regulatory authority or health authority whatsoever.
You acknowledge and agree that:
any fitness, nutrition, sleep, stress, mindfulness, or wellness-related suggestions or programs offered through the Service are generic in nature, may not be tailored to your individual health circumstances, and may not be appropriate for all individuals;
these suggestions do not replace, and are not to be interpreted as, personalized medical advice, instructions, or care; and
any actions you take based on such content are at your own risk.
Before using the Service, you must consult a qualified physician or other licensed healthcare professional, especially if you:
have any existing or suspected medical condition or physical limitation;
are pregnant, breastfeeding, or postpartum;
have a family history of heart disease, hypertension, or other serious conditions;
are taking prescription medications or undergoing medical treatments;
have recently been ill, hospitalized, or undergone surgery; or
have questions regarding your health or ability to safely participate in exercise, dietary changes, or other wellness activities.
The Service should never be used in emergencies, including but not limited to suspected heart attack, stroke, breathing difficulty, seizures, significant pain, suicidal thoughts, severe mental distress, or acute medical symptoms. If you are in such a situation, immediately contact your local emergency services or seek professional medical attention.
No medical or therapeutic relationship is created between you and the Company when using the Service. The coaches, support staff, chatbot responses, or any other individuals associated with the Service are not medical professionals unless otherwise clearly stated, and even when medical professionals are involved, their contributions through the Service do not constitute professional medical consultation.
We make no guarantee, express or implied, that following any program or recommendation within the Service will provide any particular health or wellness outcome, nor that it is safe or appropriate for you. You assume full responsibility for your health, decisions, actions, and well being when using the Service.
To the fullest extent permissible under applicable law, the Company disclaims:
any obligation to monitor your physical or mental condition;
any responsibility for injuries, harm, or health consequences arising from your use or misuse of the Service; and
any liability for reliance on the information provided through the Service in lieu of licensed medical advice.
By using the Service, you acknowledge that you are voluntarily participating in these activities and assume all risk of injury. To the maximum extent permitted by applicable law (including the EU Product Liability Directive 2024/2853), we shall not be liable for any health impairment or injury resulting from your use of the Service. Some jurisdictions restrict or do not allow the limitation of liability in contracts (e.g., prohibiting the limitation of liability for death or personal injury caused by the other party's negligence, fraud, or fraudulent misrepresentation, willful misconduct, or gross negligence). As a result, certain provisions of this section may not apply to you. In cases where such restrictions on the limitation of liability apply, the liability of the Company shall be limited to the fullest extent permitted by the applicable law.
You acknowledge that your continued use of the Service signifies your understanding and acceptance of the risks associated with engaging in physical or wellness activities without medical supervision.
Accuracy and Information Content
While we strive to provide accurate and up-to-date information, we do not warrant the accuracy, completeness, or reliability of any content available through the Service, including recipes, exercise details, wellness instructions, or product information.
You are solely responsible for reviewing the information provided by manufacturers of any food, equipment, or products referenced through the Service, including nutritional content, allergen warnings, or health claims.
If you have a medical condition or food allergy, do not rely exclusively on the Service. The manufacturer’s physical label is the primary and definitive source of information. To the maximum extent permitted by law, we are not liable for any inaccuracies provided by third-party manufacturers.
Any activity or health measurements provided by the Service (whether from manual input or integration with third-party devices or apps) are intended for general wellness and personal use only. They should not be regarded as medical advice, clinical assessments, or a substitute for professional measurements.
Personalization and AI Transparency
The Service uses Artificial Intelligence (AI) and machine learning algorithms to generate personalized suggestions, fitness plans, or nutritional guidance. By using these features, you acknowledge that you are interacting with an automated system.
The quality of personalization depends entirely on the accuracy, timeliness, and completeness of the data you provide during onboarding or through continuous usage. While our AI aims to offer helpful guidance, it is not a human coach that can account for all personal circumstances, health nuances, or physical limitations.
Personalized content constitutes automated profiling for wellness purposes only. It is not medical advice, a clinical diagnosis, or a "Medical Device" under the EU law. These suggestions should be treated as informational and used solely at your own discretion.
You are encouraged to exercise sound judgment and consult a qualified professional before following any high-intensity plans or nutritional suggestions generated by the Service.
Individual Results
The Service may provide access to personalized plans, progress tracking, insights, or recommendations intended to support your wellness, fitness, nutrition, or mental well-being. However, individual results are highly variable and dependent on numerous personal factors that are outside of our control. We do not guarantee that any specific results will be achieved through the use of the Service.
Your progress and outcomes depend on factors including, but not limited to:
your current physical and mental condition;
your consistency and adherence to suggested plans;
your pre-existing health conditions or genetic predispositions;
your lifestyle habits, stress levels, sleep quality, access to healthcare, and environment;
your personal motivation, commitment level, and interaction with the Service
accuracy and completeness of the information you provide during onboarding or throughout your use of the Service.
Any testimonials, user stories, before-and-after examples, or case studies presented through the Service are individual experiences shared voluntarily by users. These are not typical results and are provided for illustrative purposes only. They do not constitute a claim or representation that you can or will achieve similar results.
You acknowledge that:
past or current success achieved by others through the Service does not guarantee similar results for you;
improvements in wellness metrics, behaviour, motivation, or physical outcomes are not assured; and
discontinuation of use of the Service, changes in personal circumstances, or failure to adhere to provided recommendations may reduce or eliminate any progress.
You are solely responsible for evaluating your own health, fitness, and well-being progress. We highly recommend consulting with a qualified healthcare or fitness professional before making any significant changes based on the Service, especially if you have health concerns or pre-existing conditions.
To the fullest extent permitted by law, we disclaim any liability for your success or lack thereof in using the Service. You use the Service at your own risk and acknowledge that your progress is largely dependent on your own efforts, discipline, and independent decisions.
8
GENERAL DISCLAIMERS
Basic Disclaimers of Warranties.
To the fullest extent permitted by applicable law, the Service and all associated content are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied.
We specifically disclaim all warranties, whether express or implied, including but not limited to warranties of:
merchantability;
fitness for a particular purpose;
non-infringement;
accuracy, reliability, or availability of the Service or any content;
suitability or quality of any wellness, fitness, dietary, or behavioural recommendations provided through the Service.
We do not warrant that the Service will:
meet your specific requirements or expectations;
operate without interruption, errors, security breaches, or delays;
provide accurate or reliable results or data;
be updated or corrected regularly or at all.
Except for the legal guarantees provided under EU law (including the guarantee of conformity and the provision of necessary security updates), the Service is provided on an 'as-available' basis.
Any content or material accessed through the Service is accessed at your own discretion and risk, and you will be solely responsible for any damage, or data loss resulting from such use. For all other damages, our liability is limited to the amount paid for the Service in the 12 months preceding the claim.
Jurisdictional Limitations. The provisions of this Section 8.2 apply only to the maximum extent permitted by applicable law. If you reside in a jurisdiction that does not allow the exclusion or limitation of certain statutory warranties, guarantees, or conditions (including, but not limited to, the European Union, the United Kingdom, or Australia), some or all of the disclaimers below may not apply to you, and you may retain all mandatory rights provided by the local laws of your country of residence.
General Warranty Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, THE ENTIRE CONTENT, AND ALL DIGITAL MATERIALS CONTAINED THEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
Explicit Exclusion of Implied Terms. WHERE LAWFULLY PERMISSIBLE, THE COMPANY EXPLICITLY DISCLAIMS ALL IMPLIED WARRANTIES, CONDITIONS, AND REPRESENTATIONS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, PERFORMANCE, OR USAGE OF TRADE.
Operational Security. THE COMPANY DOES NOT WARRANT, GUARANTEE, OR REPRESENT THAT THE SERVICE OR DIGITAL CONTENT WILL MEET YOUR SPECIFIC REQUIREMENTS, BE UNINTERRUPTED, SECURE, ACCURATE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.
Absence of Any Professional Advice on the Service
Any information or content made available through the Service – whether provided by the Company, third parties, or other users – is for general informational purposes only and should not be interpreted as legal, medical, financial, psychological, or other professional advice.
You are responsible for consulting appropriate professionals before making decisions based on material provided through the Service.
Service Interruptions and Modifications
We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. This includes features or functionalities; content or offers; access to data or services; app or platform availability.
Except where prohibited by law or otherwise required, we are not liable for any interruption or inability to access or use the Service, including due to routine maintenance, technical issues, or circumstances beyond our control.
Compliance with Laws and User Responsibility. Users are solely responsible for complying with all applicable laws and regulations in connection with their use of the Service. The Company makes no representation that the Service is available or appropriate for use in all jurisdictions.
Nothing in these Terms is intended to, nor shall it be construed to, exclude, limit, or modify any mandatory statutory consumer rights, guarantees, or remedies that cannot be lawfully excluded or restricted under the applicable laws of your country of residence. Depending on your jurisdiction, this includes, but is not limited to, mandatory protections under:
European Union & European Economic Area (EEA): Applicable EU consumer protection directives, national implementations, and cross-border consumer rights laws;
United Kingdom: The UK Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act (DMCCA);
United States: Applicable federal and state-specific consumer protection, fair business practice, and digital subscription laws (including California consumer rights regulations);
Australia & New Zealand: The Australian Consumer Law (ACL) statutory consumer guarantees under the Competition and Consumer Act 2010, and the New Zealand Consumer Guarantees Act 1993;
Other Global Jurisdictions: Any other local, state, federal, or national consumer protection legislation in force within the specific territory where you access or use the Service.
9
USER REPRESENTATIONS AND RESTRICTIONS
User Representations. By accessing or using the Service, you represent and warrant that:
you have full legal capacity and agree to comply with these Terms;
you are at least 18 years old;
you will not use the Service for any unlawful or unauthorized purpose;
you will not access the Service using automated or non-human methods, including bots, scripts, scrapers, or similar technology;
you are not located in a country subject to trade sanctions, embargoes, or otherwise restricted by applicable law;
you are not identified on any government list of prohibited or restricted parties; and
all information you provide to us is truthful, accurate, current, and complete.
User Restrictions. You may only use the Service for purposes explicitly authorized by these Terms. As a user, you agree not to:
copy, reproduce, distribute, publicly display, sell, or exploit any part of the Service or its content without express written permission from the Company;
reverse engineer, decompile, disassemble, translate, or modify any part of the Service, including its software or codebase;
use the Service to create competing products, services, software, or other derivative works;
interfere with or disrupt the operation, security, or performance of the Service, including by transmitting any harmful code, virus, worm, Trojan horse, or similar threat;
collect or harvest any information from the Service, whether through automated tools (e.g., spiders, scrapers) or manual processes, unless explicitly authorized;
access or use the Service in a way that exceeds your authorized access level or breaches security protections (e.g., attempting to access another user’s account);
upload, publish, or transmit User Content that:
is defamatory, offensive, abusive, threatening, or otherwise harmful;
violates the intellectual property or privacy rights of any third party;
contains unlawful, fraudulent, incorrect, or misleading statements; or
promotes any illegal activity or harmful behaviour;
use the Service to send unsolicited messages, advertisements, spam, or other unauthorized commercial communications;
frame or mirror any part of the Service without our explicit written consent;
impersonate any other person or misrepresent your identity in any way;
misuse any reporting, feedback, or help features of the Service to make false or malicious claims;
harm, harass, abuse, or otherwise engage in threatening or inappropriate behaviour toward customer support staff, coaches, or any of our employees or partners.
Conduct Toward Customer Support. You agree to maintain a respectful and professional tone when interacting with customer support or any other representatives of the Company. If your conduct is, in our sole judgment, abusive, threatening, harassing, or otherwise inappropriate, we may terminate access to your account immediately and without notice.
10
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, in no event will we, our affiliates, officers, directors, employees, agents, licensors, or suppliers be liable to you or any third party for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of data, loss of goodwill, personal injury, property damage, or any other loss resulting from:
your access to or use of, or inability to access or use, the Service;
any conduct or content of any user or third party on the Service;
any content or information obtained from or through the Service;
unauthorized access, use, or alteration of your transmissions or content; or
any other matter relating to the Service, regardless of theory of liability (whether based in contract, tort, negligence, strict liability, or any other legal theory), even if we have been advised of the possibility of such damages.
In no event will our total aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of the Service exceed:
the total amount you have paid to us for access to the Service during the twelve (12) months immediately preceding the event giving rise to the claim; or
if you have not made any payments, an amount equivalent to one (1) month of the lowest priced paid Subscription plan offered through the Service.
The limitations set forth in this Section apply to every aspect of your use of the Service, including your reliance on its content, inability to access or use it, or failure to comply with the Service’s technical or eligibility requirements.
Nothing in these Terms excludes or limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.
Some jurisdictions do not allow the exclusion or limitation of certain types of damages (e.g. incidental or consequential damages), so the above limitations may not apply to you. In such cases, the limitations apply to the maximum extent permitted by law.
These limitations form an essential part of the Terms and the basis upon which the Service is provided to you. If any part of this limitation of liability is deemed invalid or unenforceable under applicable law, the remainder shall continue in full force and effect.
If you are a resident of the EEA, UK or Switzerland: if defective digital content supplied by us within the Service damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
11
INDEMNITY
You agree to defend, indemnify, and hold harmless the Company, its affiliates, subsidiaries, partners, licensors, service providers, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:
your use of or access to the Service, including any User Content you post, upload, or otherwise submit through the Service;
your breach of any provision of these Terms or any applicable law or regulation;
any violation of the rights of a third party, including intellectual property, privacy, confidentiality, or other proprietary or personal rights; or
any misrepresentation made by you or content you submit that results in damage or liability to the Company or any third party.
We reserve the right, at your expense, to assume the exclusive defence and control of any matter subject to indemnification under this Section, and you agree to cooperate with our defence of such claims. You agree not to settle any claim without our prior written consent, unless the settlement fully releases the Company from all liability and does not impose any obligation or admission of fault upon the Company.
We will make reasonable efforts to notify you promptly of any claim, action, or proceeding subject to this indemnity upon becoming aware of it.
12
GOVERNING LAW AND VENUE
General Governing Law and Venue
These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of the Republic of Lithuania, without regard to conflict of law principles. Any legal proceedings brought by the Company shall be handled exclusively in the courts located in Vilnius, Lithuania.
If you are a consumer residing in the European Economic Area (EEA), the United Kingdom, Switzerland, or another jurisdiction with mandatory consumer protections, you may bring any dispute in the courts of your country of habitual residence, and such courts shall be competent to resolve any such dispute to the exclusion of any other court. The Company will also bring legal proceedings only in the courts of your country of residence.
Nothing in these Terms affects your rights under applicable consumer protection laws.
Online Dispute Resolution (EEA Consumers Only)
If you have a complaint, please contact us at help@adnetlabs.com. If your complaint is not resolved, you may – but are not obligated to – use the European Commission’s Online Dispute Resolution (ODR) platform at: http://ec.europa.eu/odr.
Other than as stated in these Terms, the Company does not participate in alternative dispute resolution schemes.
Governing Law and Binding Arbitration (US Residents Only)
If you are a resident of the United States, these Terms and any dispute arising out of or related to them or your use of the Service shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Agreement to Arbitrate. If you are a resident of the United States, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service (“Dispute”) shall be resolved through binding, individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”). The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any claim that all or any part of this agreement is void or voidable. The AAA Rules and filing forms are available online at www.adr.org.
Informal Resolution First. Before starting arbitration, both you and the Company agree to attempt to resolve the Dispute informally for 30 days. You must send a written "Notice of Dispute" to legal@adnetlabs.com Your Notice of Dispute should include: your name, contact details, a brief description of the issue, and the relief you are seeking. We will send any Notice of Dispute to the email address associated with your account. If the Dispute is not resolved within 30 days after receipt of the Notice of Dispute, either you or the Company may commence arbitration.
No Class or Representative Actions. To the fullest extent permitted by law, you and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator has no authority to hear or decide any class, collective, consolidated, or representative claim or to award relief for anyone other than the individual parties.
Mass Filing Procedures (Batching). If twenty-five (25) or more similar Disputes are asserted against the Company by the same or coordinated counsel, or are otherwise coordinated ("Mass Filing"), you and the Company agree that the AAA shall administer the Mass Filing in batches of up to fifty (50) Disputes per batch. The AAA shall provide for the resolution of each batch as a single consolidated arbitration with one filing fee per side, one arbitrator, and one venue per batch. You agree to cooperate in good faith with the Company and the AAA to implement this batching process, including the staying of any remaining individual Disputes until previous batches are resolved, to maximize the efficient and cost-effective resolution of claims.
Small Claims Court Option. Either you or the Company may choose to bring an eligible Dispute in a small claims court with jurisdiction instead of arbitration, so long as the claim is brought on an individual basis and not as part of a class, collective, or representative action.
Arbitration Location and Procedure. The arbitration will generally be conducted remotely (via written submissions, phone, or video) or, if an in-person hearing is required, in (a) your state of residence, or (b) New Castle County, Delaware, as you choose. The arbitration and any associated court proceedings are governed by the Federal Arbitration Act.
Arbitration Fees and Costs. Arbitration fees and costs will be allocated as required by the AAA Rules. If you initiate arbitration, you will not be required to pay more than the filing fee you would pay to file a lawsuit in a court of competent jurisdiction, and we will pay the remaining AAA and arbitrator fees to the extent required by the AAA Rules or applicable law. Each party will bear its own attorneys’ fees and costs, unless the arbitrator awards fees or costs in accordance with applicable law.
Arbitrator’s Authority and Award. The arbitrator shall have the authority to grant any relief that would be available to you or the Company in a court under applicable law, on an individual basis. The arbitrator’s decision and award are final and binding, except for a limited review by courts under the Federal Arbitration Act. Judgment on the award may be entered in any court with jurisdiction.
Opt-Out Right. You may opt out of this arbitration agreement by sending written notice to legal@adnetlabs.com, within 30 days of accepting these Terms. The notice must include your name, contact details, and a clear statement that you choose to opt out of mandatory arbitration. If you opt out, you will continue to be bound by the rest of these Terms.
Court Proceedings Permitted in Limited Circumstances. Nothing in this Section prevents either party from: bringing an individual action in small claims court; seeking temporary or preliminary injunctive relief from a court of competent jurisdiction to protect intellectual property rights or prevent unauthorized use of the Service; or applying to a court to confirm, enforce, or vacate an arbitration award, as allowed by the Federal Arbitration Act.
Time Limit for Bringing Claims. To the fullest extent permitted by law, any Dispute by a US resident must be filed within one (1) year after the date on which the claim could first have been brought. If not filed within that period, the claim is permanently barred. This one-year period is tolled while the parties engage in the informal dispute resolution process described in Clause 12.3.3 of these Terms.
Waiver of Jury Trial. To the fullest extent permitted by law, if for any reason a Dispute proceeds in court rather than in arbitration, you and the Company each waive any right to a jury trial in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Service.
Severability. If any part of this Section 12.3 is found to be invalid or unenforceable, that part will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect. However, if the waiver of class or representative actions in Clause 12.3.4 is found to be unenforceable as to a particular claim or remedy, then the arbitration agreement in Clause 12.3 as to that claim or remedy shall be null and void, and such claim or remedy may proceed in court.
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MISCELLANEOUS PROVISIONS
Entire Agreement. These Terms, together with the Privacy Policy, Cookie policy, Subscription terms and any other documents or policies expressly incorporated into this agreement by reference, constitute the entire agreement between you and the Company regarding your use of the Service and supersede all prior or contemporaneous proposals, agreements, or communications, whether oral or written, relating to the subject matter hereof.
Assignment. The Company may assign or transfer its rights and obligations under these Terms to any affiliate, subsidiary, or successor in interest, including by way of merger, acquisition, corporate restructuring, or sale of assets, without notice or your prior consent. You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of the Company.
Severability. If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or other authority of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
No Waiver. The failure of the Company to enforce any right or provision of these Terms shall not be construed as a waiver of such right or provision. A waiver will only be effective if it is in writing and signed by the Company.
Use of Third-Party Providers. To provide and enhance the Service, we may rely on third-party service providers for functions such as payment processing, customer support, analytics, and hosting. You acknowledge and agree that these third parties may process your data in accordance with applicable law and subject to our Privacy Policy.
Class action. To the extent permitted by applicable law, you agree to resolve disputes with us only on an individual basis and not as part of a class, consolidated, or representative action. This waiver does not apply to users in jurisdictions where it is unenforceable.
Force Majeure. We shall not be liable for any delay or failure to perform our obligations under these Terms due to events outside of our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labour disputes, power outages, internet or telecommunications failures, or governmental actions.
Electronic Communications. By creating an account, accessing, or using the Service, you consent to transact and receive all disclosures, agreements, notices, and communications from us electronically (“Electronic Communications”). These may be delivered by email, in-app messages, push notifications, or through the Service. You agree that Electronic Communications have the same legal effect as communications in paper form. You acknowledge and agree that your clicks, taps, selections, or other electronic actions—such as clicking “Agree,” “Accept,” “Submit,” or similar buttons—constitute your electronic signature and indicate your acceptance of these Terms and any other applicable agreements. You are responsible for maintaining accurate contact information and for ensuring that you can receive Electronic Communications. You may withdraw your consent to receive Electronic Communications by contacting us at help@adnetlabs.com, but doing so may result in our inability to provide you with the Service or certain features.
Legal Guarantee for Consumers in the European Union. If you are a consumer based in the European Union, you are entitled to certain statutory rights regarding the digital content or services provided under these Terms. These rights include a legal guarantee that the Service: conforms to the contract; is fit for its intended purpose; and is of satisfactory quality and performance, as required by applicable EU and national consumer protection laws. Nothing in these Terms is intended to restrict or exclude any statutory rights you are entitled to under applicable consumer laws. In the event of a lack of conformity, you may be entitled to have the issue corrected, request a proportionate reduction in price, or terminate the contract, in accordance with applicable law.
Legal Guarantee for Consumers in Canada. If you are a consumer residing in Canada, nothing in these Terms limits your rights under applicable Canadian provincial or federal consumer protection laws. Any provisions relating to mandatory arbitration or class action waivers shall not apply to consumers in Québec to the extent prohibited by Québec’s Consumer Protection Act. You may cancel your Subscription at any time in accordance with applicable provincial consumer protection legislation. Subscription renewals will comply with Canadian requirements for clear disclosure and express consent. If you live in Québec, you are entitled to receive these Terms in French. A French version of these Terms will be provided upon request. These Terms shall be interpreted in a manner consistent with mandatory consumer protection laws of your province or territory of residence, which prevail to the extent that they conflict with these Terms.
Legal Guarantee for Consumers in Australia. If you are a consumer residing in Australia, you have legal rights under the Australian Consumer Law (“ACL”), which cannot be excluded, restricted, or modified by these Terms. Nothing in these Terms affects any rights or remedies you have under the ACL. Our Service comes with guarantees that cannot be excluded under the ACL. If the Service fails to meet a consumer guarantee and the failure is major, you are entitled to a refund; or compensation for the reduction in value of the Service; and compensation for any reasonably foreseeable loss or damage. If the failure is minor, we will, at our option, supply the Service again or provide an appropriate remedy. Any limitations of liability, disclaimers, or exclusions in these Terms apply only to the extent permitted by the ACL. These Terms shall be interpreted in a manner consistent with mandatory consumer protection laws of Australia, which prevail to the extent that they conflict with these Terms.
Legal guarantee for Consumers in New Zealand. If you are a consumer residing in New Zealand, you have rights under the Consumer Guarantees Act 1993 (“CGA”) and the Fair Trading Act 1986 (“FTA”). Nothing in these Terms limits or excludes any rights or remedies you have under the CGA or the FTA. If the Service fails to meet a consumer guarantee under the CGA, you are entitled to a remedy. If the failure is substantial, you are entitled to cancel your Subscription and obtain a refund. Any limitations of liability or disclaimers in these Terms apply only to the extent permitted by New Zealand law. These Terms shall be interpreted in a manner consistent with mandatory consumer protection laws of New Zealand, which prevail to the extent that they conflict with these Terms.
Legal Guarantee for Consumers in the United Kingdom. If you are a consumer residing in the United Kingdom, you are entitled to statutory rights under the UK Consumer Rights Act 2015 and other applicable digital consumer protection regulations. Nothing in these Terms limits, restricts, or excludes your statutory rights regarding digital content or services that are defective, not as described, or not fit for purpose. If the Service fails to conform to these statutory standards, you have the right to request a repair or replacement, a price reduction, or a full or partial refund in accordance with UK consumer law. Subscription renewals and cancellations will strictly comply with mandatory UK statutory transparency and express consent requirements.
Legal Protections for Consumers in the United States. If you are a consumer residing in the United States, nothing in these Terms is intended to bypass or override mandatory state or federal consumer protection laws, or fair business practice acts. If you reside in a state with specific automatic renewal laws (such as California, New York, or Virginia), your subscription renewals, disclosures, and cancellation mechanisms will be governed by and strictly adhere to those state-specific statutory frameworks. Any limitations of liability or disclaimers within these Terms apply only to the maximum extent permitted by the federal laws of the United States and the laws of your state of residence.
Contact. If you have any questions, concerns, or legal notices relating to these Terms or the Service, please contact us at:
Email: help@adnetlabs.com
Legal enquiries: legal@adnetlabs.com
Last Updated: 13 July, 2026
Contacts
help@adnetlabs.com
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