Definitions
For the purpose of this Section:
“Billing Period” refers to the recurring interval at which you are charged (e.g., weekly, monthly, annually), as disclosed at the time of purchase;
“Payment Method” refers to a valid payment instrument associated with your account, such as a debit/credit card or applicable online payment method;
“Subscription” means a recurring plan, paid in advance for each Billing Period, that grants continued access to specific features of the Service for a defined period.
“App Store”- the app store or platform from which you downloaded the app (such as the Apple App Store or Google Play Store).
Service Tiers and Purchase Options
Depending on your location and preferences, you may be offered different Subscription plans or Service tiers, which may vary in terms of access, features, price, or duration. Any add-ons or special features will be clearly disclosed when offered.
Billing and Payment
All our paid services are provided on a recurring Subscription basis. We may offer one or more Subscription plans for purchase, each with a different Subscription length. You can choose one of the offered Subscription periods when you purchase the Services.
By purchasing the Services on a subscription basis (e.g., weekly, monthly, annually, or otherwise), you explicitly acknowledge and agree that:
Your subscription will automatically renew at the end of each billing interval unless either you or the Company cancels the automatic renewal;
You expressly authorize the Company (or its third-party payment processors) to collect recurring payments; and
All recurring charges will be billed automatically to your designated payment method at the agreed-upon intervals and at our standard rate for your plan.
When you purchase a Subscription, you authorize us (or the applicable App Store or payment processor) to charge your selected payment method for the fees associated with the Subscription, including any applicable taxes.
Depending on your location, payment method and currency, your payments may be processed by different payment collection providers.
Free Trials and Promotions
We may offer free trials, introductory pricing, or promotional offers at our discretion. The terms of such offers will be presented at the time of sign-up.
If your Subscription begins with a free trial, it will convert to a paid Subscription at the end of the trial period unless you cancel before trial expiry. We do not guarantee separate notices before your trial ends unless required by law.
Promotional plans may revert to standard pricing after the promotional period ends. You must cancel before the promotion ends to avoid being charged at the standard rate.
As part of the personalized operational functionality of the Service (including digital coaching sessions), your designated coach or the platform interface may dynamically suggest or recommend supplementary premium add-ons, features, or tier upgrades based on your inputs and operational progress. Any additional purchases you authorize via the platform during these sessions are subject to the recurring billing parameters and terms outlined herein.
Automatic Renewal
Subscriptions renew automatically at the end of each Billing Period unless cancelled in accordance with this Section.
You authorize us (or the relevant App Store) to charge your Payment Method for each renewal until cancelled.
The timing of your charges may vary due to trial periods, App Store policies, or changes in billing dates (e.g., month-end).
Price Changes
We may adjust Subscription fees from time to time. If we do so, and the change affects your Subscription, we will provide reasonable advance notice in accordance with applicable law.
Your continued use of the Service after the change takes effect constitutes acceptance of the new price. If you do not wish to accept the new price, you must cancel your Subscription before the new price applies.
Right of Withdrawal (EEA, UK, Switzerland)
If you are a consumer residing in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the right to withdraw from your Subscription purchase within 14 days of the date of purchase, without giving any reason. However, when you make a purchase of a single item of digital content (such as a video recording or a pdf file) you expressly agree that such content is made available to you immediately and you, therefore, lose your right of withdrawal and will not be eligible for a refund.
If you choose to provide your explicit consent at checkout for the immediate supply of the Service, you acknowledge that you waive your statutory 14-day right of withdrawal upon accessing the digital content or features. In such cases, you will not be eligible for a refund once performance has begun. If you do not provide this explicit consent, your 14-day right of withdrawal remains fully intact for a refund, provided you have not accessed or utilized the Service.
To exercise your withdrawal right, you must notify us at the contact information provided below. A model withdrawal form is available upon request.
Subject:
Subject: Withdrawal from subscription
I hereby give notice that I withdraw from my contract for the following service:
Ordered on: [date]
Email address of the User:
Date:
Signature of consumer (if submitted on paper).
Cancellation of Subscription
You may cancel your Subscription at any time before the end of your current Billing Period. Cancellation will take effect at the end of the Billing Period unless otherwise stated, therefore you will continue to have access until the end of the Billing Period. We do not offer prorated refunds unless required by applicable law.
You may cancel your automatic renewal at any time to prevent charges for the upcoming cycle. Please note that the specific cancellation method depends on how or where you originally purchased your subscription:
If you subscribed via the Apple App Store or Google Play, cancellation must be managed directly through your Apple or Google account settings.
You can manage your Apple App Store subscription here.
You can manage your Google Play subscription here.
If you subscribed directly on our website, please go to the Manage Subscription page to request cancellation before the end of the current Billing Period. You can cancel your Subscription also by reaching our support team at help@adnetlabs.com and providing the email address associated with your Subscription.
Billing Issues
If you have issues with your payment or a bill, please contact us promptly at help@adnetlabs.com. We will evaluate each case individually and will take steps to address the issue.
Refund Policy
To the maximum extent permitted by applicable law, subscription fees allocated to any period that has actively commenced or concluded are non-refundable, provided the Service was made available to you for the duration of that period.
If the Service is confirmed to be faulty, we will offer an appropriate remedy, which may include repair, replacement, or refund, in accordance with applicable consumer laws.
If you have purchased the Service through the App Store, for any questions related to refunds you should contact the specific App Store users’ support. To request a refund, follow these instructions:
Contacts
help@adnetlabs.com
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